Refund policy

Eligible Conditions

• Defects or Transit Damage: Manufacturing flaws, loose stones, broken clasps, or transit damage reported within 24–48 hours.

  
  

• Condition: Items must be unworn, unused, and in their original packaging with tags, box, and authenticity certificates intact.

Non-Returnable Items

• Customized/Engraved Pieces: Bespoke orders, custom sizing, or custom metal plating.

• Hygiene Restrictions: Earrings (pierced jewelry) are frequently non-returnable once worn due to sanitation policies.

• Clearance / Final Sale: Items bought on discount or clearance events.

Standard Claims Process

1. Report: Email or WhatsApp the brand within the designated window with order ID and photographic/video evidence.

2. Inspection: The brand reviews proof and approves return authorization (RA).

   
   

3. Dispatch: The customer ships the item back or the brand schedules reverse pickup.

4. Quality Check & Resolution: Once physical QC confirms the defect/condition, a replacement, store credit, or bank refund is issued within 5–10 business days.